Q. How can I create an account with you?

An account can only be created when an order is placed on our website. Once you click on your 'Cart' and click 'Proceed to Checkout,' you will be prompted to Login to your existing account or Create an Account.

 

Q. I just created an account when I checked out and became a leveled member. Why isn't my membership discount showing on my next order?

Before placing an order, make sure you are logged into your account. Once you are logged in, membership discount and free shipping will show on all eligible products. Please allow up to 24 hours for us to verify and activate your membership discount after your initial purchase.

 

Q. Help! I can't remember my password.

When you are attempting to login under the 'Customer Login' section, there is a 'Forgot your Password' link. Provide your email address, and you will be sent an email enabling you to reset your password and login to your account. If you can't login to your account for any other reason, contact us for help at 616-457-5970 or mail@rfpa.org.

 

Q. Where can I find RFPA books?

RFPA books can be found here at rfpa.org. You can also stop in to the RFPA bookstore at 1894 Georgetown Center Drive, Jenison MI 49428 in the United States to purchase any of our titles. 

Select RFPA books can also be found at many fine bookstores across the world. These include Reformation Heritage Books, the Westminster Seminary bookstore, Reformed Book Services, the PRCA Seminary bookstore, Covenant PRC bookstore (Northern Ireland), the Wellington PRF bookstore (New Zealand), and the Berean PCRP bookstore (the Philippines). 

 

Q. For Domestic orders: Can I have my order shipped faster by UPS or USPS Priority Mail?

Yes, however, there will be an added cost for shipping UPS or USPS Priority Mail. (This added cost applies to members as well.) Please call the RFPA office at 616-457-5970 or email us and we will let you know the added cost for shipping.

 

Q. Is it possible to arrange to pick up my order to avoid a shipping charge?

Absolutely. If you would rather pick up your order than have it shipped, please check the appropriate box on the check-out page and call the RFPA office at 616-457-5970 to arrange for a time for pick-up.

 

Q. Where is the RFPA Sermon Audio account?

The RFPA SermonAudio account was deleted in March 2024. All content on the account has been made available on the Reformed Free Publishing YouTube page here and can be downloaded from the RFPA website here. 

 

Q. How can I join the Association?

If you are interested in becoming a member of the Association, please call the RFPA office at 616-457-5970 for information on membership criteria.

  

Q. How do I sign up for the RFPA blog?

Scroll to the bottom of our homepage and, on the bottom far right side, enter your email address, and then hit 'Subscribe.' You are now signed up to start receiving RFPA blog posts and be notified about new products and promotions!

 

Q. How do I access my Standard Bearer eSubscription?

To access your eSubscription to the Standard Bearer, you must be logged in to your account on our site. The link for the eSubscription page (exclusive content for eSubscribers only) is located in the dropdown menu under the Standard Bearer tab. Please allow up to 24 hours for us to verify and activate your eSubscription after your initial purchase. 

 

Q. How do I download my Standard Bearer files to my Kindle device?

1. Once you are logged into the eSubscriber exclusive access page, the current issue will be on top. Select 'download issue/ebook.'

2. A window will open where you will be asked what you want to do with the zipped file. Click 'Save as' to your desktop. Unzipping the file will give you both a separate .epub and .mobi file. You might need the .mobi file for your Kindle if it's what is considered a legacy (older) model.

3. Send an email to your Kindle device (your unique Kindle email address) and attach the .mobi file. The file will download automatically to your Kindle.

 

Q. How do I receive or download my eBooks?

If you order an ebook, you will receive two emails. The first is an order confirmation from rfpa.org. The second contains two links to download your ebook. (If you do not receive the second email, please check your email spam box or junk mail box.) One file link is for Kindle users specifically (.mobi) and the other is for all other devices (.epub). Click the appropriate file for your device and download it either to your computer (and then transfer to your device via cable or email) or directly to your device, depending on your device’s capability. For more information, please click here.

 

Q. Do you offer examination copies?

We offer physical examination copies of any book in our catalog at 40% off when ordered through the college or university at which the course will be conducted. The customer is responsible for the shipping cost of all exam copies, whether domestic or international. If your department or school library is subscribed to our level membership program, shipping cost may be waived.

To request physical examination copies, write to us on departmental letterhead and include:

• Course title and level

• Semester(s) offered or dates course will run

• Expected enrollment

• Text(s) currently used

• Adoption decision deadline

• Your complete contact information, including shipping address

Once we've received your request via email at mail@rfpa.org or mail at Reformed Free Publishing Association, 1894 Georgetown Center Dr, Jenison, MI 49428, we will contact you to inform you if your request has been approved. At that time, we will request a check or credit card information to cover the book's discounted price plus the cost of shipping. Please contact mail@rfpa.org or 616-457-5970 with further questions or to find out tentative shipping costs for exam copies.

eBook examination copies may also be made available at the RFPA's discretion. Please contact mail@rfpa.org or 616-457-5970 with further questions or to request an eBook exam copy.