Q. How can I create an account with you?
An account can only be created when an order is placed on our website. Once you click on your 'Cart' and click 'Proceed to Checkout,' you will be prompted to Login to your existing account or Create an Account.
Q. I just created an account when I checked out and became a leveled member. Why isn't my membership discount showing when I log back in after my initial purchase?
Before placing an order, make sure you are logged into your account. Once you are logged in, membership discount and free shipping will show on all eligible products. Please allow up to 24 hours for us to verify and activate your membership discount after your initial purchase.
Q. I cannot remember my password.
When you are attempting to login under the 'Customer Login' section, there is a 'Forgot your Password' link. Provide your email address and you will be sent an email enabling you to reset your password and login to your account.
Q. I cannot login to my account.
This could be for two reasons:
1. You do not have an account with us. After you place your first order as a 'GUEST,' you will receive a 'Customer Account Activation' email which will allow you to set your login password and activate your new account.
2. Make sure you are using the email address and correct password you originally used to setup your account. If you do not remember your password, click 'Forgot your password?'
Q. How do I access my Standard Bearer eSubscription?
To access your eSubscription to the Standard Bearer, you must be logged in to your account on our site. The link for the eSubscription page (exclusive content for eSubscribers only) is located in the dropdown menu under the Standard Bearer tab.
Q. Why can't I access my Standard Bearer eSubscription?
Please allow up to 24 hours for us to verify and activate your eSubscription after your initial purchase.
Q. How do I download my Standard Bearer files to my Kindle device?
1. Once you are logged into the eSubscriber exclusive access page, the current issue will be on top. Select 'download issue/ebook.'
2. A window will open where you will be asked what you want to do with the zipped file. Click 'Save as' to your desktop. Unzipping the file will give you both a separate .epub and .mobi file. You might need the .mobi file for your Kindle if it's what is considered a legacy (older) model.
3. Send an email to your Kindle device (your unique Kindle email address) and attach the .mobi file. The file will download automatically to your Kindle.
Q. How do I receive or download my ebooks?
If you order an ebook, you will receive two emails. The first is an order confirmation from rfpa.org. The second contains two links to download your ebook. (If you do not receive the second email, please check your email spam box or junk mail box.) One file link is for Kindle users specifically (.mobi) and the other is for all other devices (.epub). Click the appropriate file for your device and download it either to your computer (and then transfer to your device via cable or email) or directly to your device, depending on your device’s capability. For more information, please click here.
Q. How do I pay my bill online?
Click the 'Pay Your Bill' link at the top of the web page. This will take you to a page to securely pay your bill or you have the option of logging into an existing PayPal account to pay your bill.
Q. What should I do if I am not sure my order went through or my credit card was processed?
Please call the RFPA office at 616-457-5970 or email us and we will check the status of your order.
Q. I don’t live in North America. Are there bookstores abroad that carry RFPA publications?
Yes, the Covenant PRC Bookstore in Northern Ireland carries most of the RFPA publications. Please visit their site and order directly from them to save on international shipping. The Wellington Protestant Reformed Fellowship in New Zealand also carries many RFPA publications. Please visit their site for more information.
Q. How do I qualify for a wholesale account?
Please contact the RFPA office so we can help you set up your bookstore or distributor account for online ordering.
Q. For Domestic orders: Can I have my order shipped faster by UPS or USPS Priority Mail?
Yes, however, there will be an added cost for shipping UPS or USPS Priority Mail. (This added cost applies to members as well.) Please call the RFPA office at 616-457-5970 or email us and we will let you know the added cost for shipping.
Q. Is it possible to arrange to pick up my order to avoid a shipping charge?
Absolutely. If you would rather pick up your order than have it shipped, please check the appropriate box on the check-out page and call the RFPA office at 616-457-5970 to arrange for a time for pick-up.
Q. How can I join the Association?
If you are interested in becoming a member of the Association, please call the RFPA office at 616-457-5970 for information on membership criteria.
Q. Does the RFPA have a Bookstore?
Yes! Please stop in purchase any of our titles at: 1894 Georgetown Center Drive, Jenison MI 49428.
Q. How do I sign up for the RFPA blog?
Scroll to the bottom of our homepage and, on the bottom far right side, enter your email address, and then hit 'Subscribe.' You are now signed up to start receiving RFPA blog posts and be notified about new products and promotions!
