FAQs

Q. How can I create an account?

Q.I just created an account when I checked out & became a Club Member. Why isn't my Club Discount showing up still when I log back in after my initial purchase?

Q. I cannot login to my account.

Answer: This could be for two reasons:

1. This is a new website, therefore, your old account information did not transfer over and you will have to activate your account from your email invitation. If you did not receive this email, you may create a new account also. If you are a Club Member and re-sign up as a Club Member at checkout, it will not duplicate your membership status.

2. Make sure you are using the email address and correct password you originally used to setup your account.

Q. I cannot remember my password.

Answer: When you are attempting to login under the "Customer Login" section, there is a "Forgot your Password" link. Provide your email address and you will be sent an email enabling you to reset your password and login to your account.

Q. Why doesn’t my Book Club discount show on my order?

Answer: Before placing an order, make sure you are logged into your account. Once you are logged in, the Book Club prices will show on all eligible products. 

Q. How do I pay my bill online?

Answer: Click the "Pay Your Bill" link at the top of the web page. This will take you to a page to securely pay your bill or you have the option of logging into an existing PayPal account to pay your bill.

Q. What should I do if I am not sure my order went through or my credit card was processed?

Answer: Please call the RFPA office at 616.457.5970 or email us at mail@rfpa.org and we will check the status of your order.

Q. I don’t live in North America. Are there bookstores abroad that carry RFPA publications?

Answer: Yes, the Covenant PRC Bookstore in Northern Ireland carries most of the RFPA publications. Please visit their site and order directly from them to save on international shipping. The Wellington Protestant Reformed Fellowship in New Zealand also carries many of the RFPA publications. Please visit their site for more information.

Q. How do I qualify for a wholesale account?

Answer: Please contact the RFPA office so we can help you set up your account for online ordering.  

Q. For Domestic orders: Can I have my order shipped faster by UPS or USPS Priority Mail?

Answer: Yes. There will be an added cost for shipping UPS or USPS Priority Mail. (This added cost applies to book club members as well.) Please call the RFPA office at 616.457.5970 or email us and we will let you know the added cost for shipping.

Q. Is it possible to arrange to pick up my order to avoid a shipping charge?

Answer: Absolutely. If you would rather pick up your order than have it shipped, please check the appropriate box on the check-out page and call the RFPA office at 616.457.5970 to arrange for a time for pick-up.

Q. For International orders: Can I have my order shipped faster by Airmail (ISAL)?

Answer: Yes. There will be an added cost for shipping Airmail (ISAL). (This added cost applies to book club members as well.) Please call the RFPA office at 616.457.5970 or email us and we will let you know the added cost for shipping.

Q. Does the RFPA carry any Christian fiction?

Answer: At this time, the RFPA does not carry any Christian fiction. All of the RFPA publications are non-fiction, educational, or theological in nature.

Q. How can I join the Association?

Answer: If you are interested in becoming a member of the Association, please call the RFPA office at 616.457.5970 for information on membership criteria.